Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I opened my first fios account and also purchased what I originally thought was a modem. It turned out it was a router because Fios doesn't use modems. The technician told me that I could go to a store to return the router for a refund. I returned the router, and the **bleep** at the store thought I was cancelling the service. I was able to restore the service under a new account, but I was still being billed for the router under the old account. Despite the fact that I returned it, which was the cause of this mess.
I have a receipt for the equipment that I returned. I've tried calling Verizon multiple times over a number of months and spoken to different teams to try to clear this balance and reflect that the equipment was returned. The bill has now gone to collections. I have been waiting for someone in Account Recovery to take my call for the past 15 minutes. Can someone at Verizon finally address my issue?
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.