Billed after account transfer complete

[Noma658]

I transferred my account to the person moving into my old apartment on October 6th, 2022. I got billed at the end of October, as Verizon doesn’t prorate the month - however, they told me that would be the final charge. Now it is November, and I just got ANOTHER bill through autopay. I had to literally create a new account to come here: I do not use verizon at my new place due to issues like the one above. I need help talking to the right people about getting a refund and never getting mistakenly charged again through billing info I’m no longer comfortable with Verizon having access to. 

[LawrenceC]

Hi Noma658,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.