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Billing/ Advertising

I sign up for the 100 MBPS for $39.99, my service andwill start Friday but I just saw that I'm being charged $89.99?!!!??????!!!. What the SAME!! I have called the customer service several times to adjust my payment, and every time I have to hold for 30 minutes to fix my amount.  What is the use of customer service when there is no service? 

Re: Billing/ Advertising
Community Manager
Community Manager

Hi MaiaraandFernan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.