My total bill for the Month was 231.45, I was charged twice and now my account has a -231.45 balance. I need the overcharge to be posted back to my checking account !
Hi sionor,
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Good luck with that. I was billed twice, and they gave me the runaround for almost a week. They told me the payment was authorized because it was made on the app. There's no way I would have paid twice, only to end up with a $214 credit on my account.
The woman next told me that I would have to fax in a copy of my bank statement with the double payment highlighted so they could refund the overcharge. I faxed it today, and now they tell me I have to wait 14 more days because the representative dealing with my issue is in a different state, and they won't be back to work until then. This is absurd. They're willing to take the money immediately, but when you want the money they stole from you back, you've got to wait almost a month to MAYBE get it back - my bill will be due again by then.
I've just about had it with Verizon FiOS and their **bleep** customer "service." I will be cancelling my Verizon service immediately. Despite how horrible Time Warner's quality of Internet was, I NEVER had outright theft out of my bank account from them.
This is outrageous.
Hi MrSkeptical,
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