Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I would like to file a formal complaint concerning insufficient credits associated with previously charged Services which were not used.
The issue is too complex for your phone agents. They are unable to address properly. A "Billing Ticket" was issued, but the agent verified that there would likely be no response to it. The agent was also unable to provide any address, mail or email, to which a written complaint coule be submitted. She said there is no way for a consumer to file a written complaint. Really? Not a surprise as Verizon "Customer Service" has been a problem for years now.
Please advise on how to file a written and detailed complaint to address these issues, the net effect being that my bill is overcharged.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.