Billing Dispute No Support

[MsTanner1]

I just upgraded to Quantum TV in November and had a very satisfying conversation with Tim.  He said that since I was upgrading 4 boxes and my modum it would be easier if he sent the Technicians out to do it for me.  He never did mention that I would be paying $99 for the convenience.  This and several other lies he told me prompted me to call and complain to someone at Verizon.  I told her I understood that there was a charge but I was not informed (yes, there was something in the email that I didn't pay much attention to).  Don't they record these conversations?  Anyway, the lovely lady from customer service said she would check with her supervisor and call me back within a few hours.  This was December 15th or so.  Gee she hasn't called back yet and the link on the bill pay pager "Dispute a Bill" doesn't work.

Yes, I paid the bill in full but I am not happy AT ALL!  What the heck kind of customer service is that??

[LawrenceC]

Hi MsTanner,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[MsTanner1]

Sorry, folks, I guess I am not really sure how this works.  I got an email today (1/12) telling me of a response to my post.  I have had no contact from anyone regarding my post until this.  What am I missing?

[LawrenceC]

Was this a reply from the eCenter concerning your issue, or simply a message telling you that someone had replied to your forum post?

[MsTanner1]

From "Community Mailer" that my topic recently received a reply.

[LawrenceC]

Hi MsTanner,

We have let the team know that you are still awaiting a reply.

[MsTanner1]

My issue was resolved today satisfactorily.  Thank you for your help.  I am happy.