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Billing Dispute now gone to collections verizon owes me money

I sent in a letter to verizon disputing the last bill that was sent to collections with all the details and after a few weeks verizon sent me a letter telling me they were unable to contact me via phone.  I tried calling the number on the letter and I get the run around through different avenues and then a non American person that can't help me.  Now I'm getting collection calls again from a different agency.  My last final bill actually does read -37.08 of a credit.  I need this resolved I'm so angry this is the second bad incident i've had with FIOS at a different residence.  This should not be in collections.   I want to report them to consumer affairs or the right place for not handling this properly.

Re: Billing Dispute now gone to collections verizon owes me money

Hi Jackson11,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.