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You completely lost me on your forum post.
increases to the service normally happen when your contract discounts expire and you decide not to renew. Then like most companies they keep raising rates until you cancel all services and look for another provider or call up and dicker back and forth for a new monthly pricing. Verizon is like I said not the only company that does this. Cable is just as greedy.
now having said that are you still a customer? If you are not you can put in for a refund if there is a credit balance on your account. If you are still a customer and you are being billed TURN OFF AUTO PAY NOW!
You don’t want Verizon to have the ability to drain your account for non service. Notify the bank or credit card company that auto pay has been terminated. You may need to write your credit card company or bank telling them not to honor any auto debits from Verizon.
however if the account shows a balance owed, pay it and get a receipt. If not call 1-800-VERIZON and make sure the billing department puts in a refund of overpayment and get your money back.
You can also do a chargeback on that amount if Verizon shows it as a payment.
again the bank will intervene for you.