Billing Dispute

[alliekc1]

Had an additional line installed in June.  After waiting for 8 hours (3 hrs after time frame given) the tech finished the install and told me there would be no charge because he was late.  Recieved my bill today and was charged for the install.  Called verizon to dispute bill at which time the rep told me the  tech had no right to state there would be no charge.  I am deeply disappointed in the lack of customer service.  I pay for 2 iphones, 2 ipads and a fios triple play.  All contracts are up in September. I will be saying goodbye to Verizon.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

alliekc

We  haven't heard back from you. If you have any troubles with Verizon service in the future please feel free to come to us for help.

We are available 24/7.

Thank you!

^Matthew