Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I refuse to make yet another phone call to Verizon. Would a moderator please assist in a support case?
I had service for all of three days after FOUR missed appointments and multiple calls and chats with tech support. I cancelled the service when it became apparent the speed could not handle my workload. The tech got it connected on a Fri and I cancelled the following Mon. Needless to say, I am disputing the $39.98 that shows as past due. I should not have to pay anything but I will pay for the three days before I canceled. Thank you.
It sounds like you've already spoken with Verizon support about the technical issues that you experienced, but not necessarily about the billing dispute. If that is the case, then please contact Verizon support by following the instructions on the Support page. For billing issues, please be sure to contact Verizon during normal business hours.
If you have already contacted Verizon support about your billing issue, then please reply here to let us know whether or not they were able to resolve your issue. Thanks!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.