Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Once again I have been ripped off on the credits due for unused services when suspending service. The remainder due on my account (bill dated 12/31/18) is $8.18 according to FIOS. The correct amount is $3.22. The $4.96 difference results from incorrect accounting for several line items.
The -$109.78 should be -$110.18. $-.92 should be -.93. -$1.27 should be -$4.01. -.76 should be -$2.40. -.64 should be -.66. -$3.62 should be -$3.65. +.06 should be -.03. -$5.75 should be -$5.77. -$3.14 should be -$3.15.
The ONLY correct accounting on the bill is the -.89 Administrative Charge.
Verizon's computational errors are always in Verizon's favor. Explaining this to CS Reps is difficult, tedious and extremely time consuming, as your Reps have been trained to believe that Verizon makes no errors.
I would appreciate that my account be properly adjusted to the $3.22 correct amount due, without further abuse by Verizon, so that I can pay this correct amount due.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact Verizon Support at 1-800-VERIZON or on Twitter @VerizonSupport.