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Billing Issue- Fios & Wireless on One Bill
Chris_irish1
Newbie

I have Verizon Fios, and I had my verizon Wireless account set up with One Bill.  On October 20th I canceled my Verizon wireless service.  I was told I would still have to pay the November Bill because of the way One Bill pays the wireless charges in advance, but I would see a credit on my next statement.

I now have my December statement, and it does not include the wireless charges, but also does not include a credit.  Where did the money go that I paid in November?

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Re: Billing Issue- Fios & Wireless on One Bill
ElizabethS
Champion

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: Billing Issue- Fios & Wireless on One Bill
Chris_irish1
Newbie

Any update on this?  I have received no response by Email, phone, or forum message.

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Re: Billing Issue- Fios & Wireless on One Bill
ElizabethS
Champion

We will ask for someone to respond.

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