Billing Issue- Fios & Wireless on One Bill

[Chris_irish1]

I have Verizon Fios, and I had my verizon Wireless account set up with One Bill.  On October 20th I canceled my Verizon wireless service.  I was told I would still have to pay the November Bill because of the way One Bill pays the wireless charges in advance, but I would see a credit on my next statement.

I now have my December statement, and it does not include the wireless charges, but also does not include a credit.  Where did the money go that I paid in November?

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[Chris_irish1]

Any update on this?  I have received no response by Email, phone, or forum message.

[ElizabethS]

We will ask for someone to respond.