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Billing Issue
Toycus
Newbie

I moved and transferred my services on 4/11/16. I had my services transferred over the phone, and was told by the representative (initials D.V.) that the one-time fees would be waived, as I was transferring services. This fee waiver couldnt be done at the time, I was told, until I got my first bill. D.V. directed me to email her when I got my bill, so that she could waive the fees. 

I emailed D.V. about 3 or 4 times now, with no response. I will not be paying my bill until I get this waiver addressed, otherwise I'm sure I'll never see that money again. (The fees amount to over half of my total bill). 

I wanted to talk to someone over the phone, but that seems impossible now with the strike. I tried the online chat, but that also wasnt working. 

Help would be appreciated. 

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Re: Billing Issue
LawrenceC
Community Manager
Community Manager

Hi Toycus,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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