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Billing/Payment Arrangement issue
alcsmith
Newbie

Another missed up problem with the billing department. I got a phone call this morning saying my service is scheduled for interruption. I have a payment scheduled for the 21st and online I can't make a payment arrangement past today. I tried calling the billing office but it's closed today.

How am I supposed to resolve this without an interruption if no one is available? If that's the case then they shouldn't be scheduling suspensions when the office is closed.

How do I manage this? I don't have the $$ to do it today if I did I would pay it over the phone...

--Ugh...

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Re: Billing/Payment Arrangement issue
LawrenceC
Community Manager
Community Manager

Hi alcsmith,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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