Billing Problems for 4 months!

[DermNurse]

Who does one contact with a billing problem that has become a nightmare?! I changed from Comcast (BIG mistake) in April an we signed up for the Fios bundle. I was notified by my sales rep that my account number had changed and I was given the new number. I received a statement shortly thereafter and paid it in full, to the NEW account number. Verizon did NOT apply the payment to the old account and rather kept the overage. They did not issue me a credit on my new account, no idea what they did with the overpayment other than they did not apply it properly. Within one week I contacted a Mid-Atlantic specialist who assured me, after 3 calls, that all had been taken care of and that the payment had been transferred to the old account and I now had a "0" balance plus $58 credit coming. Well guess what? Nothing has changed. I have called every 2 weeks and spoken with countless reps. Everyone assures me that this time the issue was corrected! Now I am receiving letters from a collection agency!! I am 100% disgusted with Verizon's billing and I wish we had never changed from Comcast! Who at Verizon has the ability to assist me?

[DermNurse]

Also, after reading so many complaints about the billing errors made by Verizon, do NOT just tell me my case is being escalated. I have heard that countless times to no avail! Just HELP ME!!!

[LawrenceC]

Hi DermNurse,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Good morning DermNurse,

We were able to get this issue taken care of and I sincerely apologize for the trouble you went through. We are closing your private support case as resolved and please be sure to let us know if you have any comments, questions, or concerns.

Thank you,

Rachel_VZ

[maguilar1]

I too have had billing problems after switching from Verizon.  I cancelled my account on June 5, after wasting close to 90 minutes of getting shuffled to 4 differend verizon reps.  I paid my account in full for period of 5/13 - 6/12.  I turned in the equpment to the local verizon store after waiting two weeks for the return shippeing boxes that never arrived from Verizon.  I have made numerous calls to settle the final statement.  I am owed approximately $58 dollars.  I called on 7/23 and was told that the account indeed closed and that I would see the final statement and refund wiithin 30 days.  Now,  few days ago I received another bll for $145.97 for services in July.  I just dont understand how a technology company can screw up someting as simple as closing an account.  Who can I speak to that can finally settle this account???

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[holtsys]

We have had billing problems since the billing for our March services.  We continuously are being charged for equipment that was returned and even though Verizon verified that they have received the equipment on 2/14 they still are billing us an extra 54.07 per month for equipment that they have in their possession.  I disputed 2 months of it earlier this year and we were issued credit for those 2 months and the current month the day that the credit card company contacted them.  But even after all of that we were charged again on the very next bill.  We called again in June and we were told that it would take 2 billing cycles to remove the equipment charge.  Well 3 bills later and we are still being charged.  And for everything we dispute with the credit card company makes us incur a late charge for Verizon's big mistake.  If this doesn't get corrected, we are ready to contact the TX AG and the investigated news reports as well as an attorney if our services get shut off for disputing unauthorized charges.  We have had it, but we need the internet service for our employment and do not have many other choices.

[LawrenceC]

Hi holtsys,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[DermNurse]

I feel your pain! I am STILL dealing with my problem. Two weeks ago I was ASSURED that my problem had been corrected...guess what? NOT! I received notice that I owed over $500! Good luck with resolution to your problem, though I suspect it will be a long, frustrating time.

[Verizon_Support]

Hello maguilar,

We are going to close the private support case for the time being and if you don't receive the refund check, you can always post to this original thread so we can reopen it. Sorry for the inconvenience. I hope you have a great weekend!

Thank you,

Rachel_VZ