Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Moving to new location that doesn't have Verizon service
2/5 Called to cancel service. Verizon said I would get a refund of $67.87.
2/27 Called to ask where the refund was. Verizon said should be mailed out soon.
3/3 No refund. Got a bill of $55.36. Called. After being transferred multiple times finally talked to someone who seemed to know what happened. She said they goofed and two refunds would come to me. The $67.87 which I was owed and a mistake check of $55.36 which I needed to pay back when I received the checks.
3/16 No refund. Called Verizon talked to Hanna. She said all will be taken care of and I should expect a check for $67.87 plus $55.36.
4/1 No refund. Got a letter from the collection agency. Tried to talk to Verizon but every time I entered a billing question I got transferred to the collection agency.
Tried the contact me section on Verizon web site but they never called. Spent too much time trying to straighten this out. What's next? Any suggestions?
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.