Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I canceled my service in March of 2017 and have recently found Verizon was still collecting money from my wife's checking account on auto pay. Didn't realize because we have multiple verizon accounts (fios/phones,etc) and they are all electronic billing.
When it was noticed in July of this year, I spoke to customer service and was told that they could stop the service and issue a refund. In their attempt to stop the old service, Verizon disabled our active internet service at the same address. It took almost 4 weeks for our internet to come back.
I have spent hours on the phone trying to sort this out and this hasn't been fixed. Tickets have been opened and closed and while I was getting phone calls from a supervisor, they've stopped without explanation and I'm out of patience.
Last week I recieved another past due invoice on the old account (we disabled auto pay and enabled paper billing). The total overbilled amount is over $1,000 now for cancelled services for which Verizon hasn't provided since March 2017 and for which they haven't stopped billing us. Yesterday's phone call was a suggestion that I call back and ask to have my account 'scrubbed'. I am in an endless loop of tech support and customer service. Everytime I call I have to spend 20 minutes trying to explain my situation and ask for a supervisor, and I've been told several different things by different reps. I've spent far too much time on this - but now the past due notice has really motivated me to get this fixed ASAP
Is there a customer advocate at Verizon? Is there some other path forward ?
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