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Billing dispute / pending credit
smartchizzy
Newbie

I have been in contact with Verizon regarding my last bill over 5 times in the past few weeks.  I was overcharged on my last bill and was issued a credit which is "pending approval".  In the meantime, they have sent my account to a collections agency.  I am unable to get through to speak with anyone who can move this credit from pending to paid.  How do I file a complaint or get through to a supervisor who is able to actually rectify and correct the situation??  TERRIBLE CUSTOMER SERVICE !!!

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Re: Billing dispute / pending credit
LawrenceC
Community Manager
Community Manager

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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Billing Dispute
smartchizzy
Newbie

On June 6, I contacted Verizon in order to terminate my internet service.  When I received my final bill for 89.98 which reflected charges for services through the end of June.  I contacted Verizon and on Tuesday, July 31, I spoke with a representative who told me that my bill would credited 69.66 and the amount I owed for the services for the six days of service was 20.32.  I paid the $20.32 and assumed everything was taken care of.  On Monday, August 6 I received a phone call from a collection agency acting on behalf of Verizon and attempting to collect $69.66.  I have transcripts of chat conversations between myself and Verizon agents expressing that I have a credit of $69.66.   I have attempted to contact Verizon for the past few days to no avail.  Today I was transferred and shuffled between the recovery team, billing department, collection department, financial department and finally after being on hold for FIFTY SEVEN minutes I was disconnected.   I have filed a complaint with the FCC - what other remedies are there when no one will resolve your issue??? Shame on Verizon - absolute worst customer service experience I have ever seen!!!

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Re: Billing Dispute
CRobGauth
Super User
Super User

You can Try BBB or local PSC. But Internet service is not very regulated.

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Re: Billing Dispute
LawrenceC
Community Manager
Community Manager

Hi smartchizzy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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