Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Does anyone have a higher level contact to help me resolve a billing overcharge? I recently updated to gigabit ethernet and when I did, the upgrade fee ($150!?!), which is split into three monthly payments, was waived by the agent I spoke with. For the first month, things were correctly reflected, but since then I have two $50 charges (one for January and one for February) that should be removed. When I called in January, the agent I spoke to swore up and down that I would have credits (that they were already showing up on the upcoming bill) on my February and March bills... but that is clearly not the case. Since the first-level agent was untrustworthy, I'd like to speak to someone who is capable of actually helping.
tell the situation to the NYS Public Service Commission
they have the authority to get Verizon executive escalations involved.
give a phone number Verizon can call you on. They are very quick.
However you must be able to upload or fax PROOF of what you claim. If found in order you will get the results you desire.
This issue has been escalated to a Verizon agent.