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Billing - please help!
Sam4101
Newbie

Hi,

I’m posting this in hopes that someone from verizon would get back to me ASAP about this! I can’t seem to find a way to contact Verizon via email. 

Back in february, I requested my verizon fios internet account to be disconnected since I was moving out of the apartment that had the service. I received email and oral confirmation that the service would be disconnected on March 1,2018 and it was. The representative I spoke to assured me that all I had to do was settle my February bill and that would be my final bill.  This billed was settled and paid in full on 2/14/2018.  In April, I received another bill for service in the month of March for 3/2- 4/1 2018. This is incorrect since I did not have internet service for that month billed!  I called Verizon customer service on 4/9/18 after seeing I had a balance in my verizon fios account and was told and reassured that notes have been placed on my account that the bill amount was not owed and should be removed. I was told that it was probably a system glitch and that it would be removed after one or two full billing cycles.

I voiced my concerns to the representative that I did not want to have to deal with this charge again every month and that I absolutely did not want it to falsly end up in collections since I have never been delinquent in any bills before but was reassured again that there was nothing she could do and that i wouldn’t have to worry and it would be removed. I thought it would be resolved and made no further actions. Since I was told by the agent that I owed nothing, I didn’t think I’d have to worry. 

Please note that during this entire period of time from March till now, June, I have received no notifications by writing, email, or phone that I owed a past due balance or that it would be sent to collections. 

Today, I received a letter in the mail from ICSystems that a balance of $42.48 has been sent to collections. This is terrible! I have not been delinquent in my bills and as the verizon representative have told me, this was a glitch in the system and that I did not owe any money!! How could it have end up in collections when I have not received any notifications and I actually don’t owe anything at all! 

Verizon, please have someone message me or help me out with this issue before it gets reported falsely to my credit report!! I hope this was all an error and can be rectified swiftly before it negatively impacts my life. 

I’ve always belived Verizon to be a reputable company and I am even pushing a petition in my new Co-op to bring fios to the entire building of residence I am living in now.  I really hope that this is all just a mistake since I’ve dealt with verizon before for many years and never had this issue occur me.  I am disappointed that this had happened at all. 

Thank you for taking the time to read this and I thank you in advance for your swift response!

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Re: Billing - please help!
jonjones1
Legend

I don’t work for Fios but I have a question?

what are your start and end dates on the invoices you normally paid?

if the start of a new bill cycle was prior to March 1, 2018 then it would not be owed.

it seems from your posting the bill cycle is March 2, 2018 to April 1, 2018

in this case the account should have been terminated prior to the March 1st. start date.

in this case you would be billed for the term of service for yet another month.

yes you may very well be great in paying your bills but the grief you have now can be taken care of by simply paying the amount due ($44) etc. and hope it did not go to the credit bureaus. Check your credit report. Do it now.

this way you can rest easy. I will send you a private message on how to get your money back.

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Re: Billing - please help!
LawrenceC
Community Manager
Community Manager

Hi Sam410,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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