Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hopefully someone from Verizon reads this i got my 2n bill and noticed i didnt get the 24 month Quantumm discount.
Order of events
Ordered Fios (inter was 50/50) Before install date I asked to upgrade to 75/75 and that would only add $10 to montly bill. Service rep said yes and it wouldnt be a problem no problem
Got and email with incorrect total. Called back and the service rep made adjustments. She would send it to billing division and sent me a email stating I would still get my Quantum discount.
Paid first bill. There was a lot on there as far a partial.
Looked at 2nd bill and no discount called and was told because i change it i couldnt have the discount. (which is opposite of what i was told. Said there was nothing in notes about it I still have the email the rep sent)
Asked to speak to superviser and said i would be on hold for up to 1/2 hour i was on getting ready to leave for work so couldnt hold on for that long i told them i would call back.
Why would i get penalized for upgrading? Not even 60 days and im having issues
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