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Enthusiast - Level 1

Is anyone else having problems with billing like I am?  I had originally called back in Nov. 2016 to merely change my phone number and to make it a private listing.  I was offered what I thought was a great bundle plan of landline phone and DSL for even less than what I was currently paying.  Though, this was a special offer only good for next 12 months.  However, when I got the bill, it was over double of what I was quoted.  I had paid it thinking that it will all work out in the next month's billing.  So, when next month's bill came, it was again double of what I was quoted.  I called billing and they said that there was no way I could have been offered that deal.  So, they worked up another price for me that was $10 more and offered no refund for what I paid the previous month.  However, this revised price never happened either.  I called a 3rd time talking to someone else and he worked up a different price which was close to the previous and assured me that this will be my payments for the next 12 months.  In fact, I insisted on waiting on the phone until I saw my bill amount changed (on-line) to the amount he quoted.  As soon as it came through, I scheduled my payment.  Now, I just took a look at my bill for the new month, and my bill is about 53% higher than what was quoted. Plus there is a $30 balance due carried over from last month.  I don't know what is going on!!!  The problem is that each Verizon rep that I have talked to, never sent me any kind of acknowledgement.  I only had their word and I took notes.  I have been with Verizon all my life.. I am 65.  I've never seen such chaos and poor customer service.  What has happened to Verizon??? I am done calling them.  My next call is PUC.  I guess it's time to switch suppliers.

Re: Billing

Hi geosur,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.