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Billing
Engel1
Enthusiast - Level 1
‎07-23-2020 07:18 AM

I have a serious complaint against Fios. I had closed my account in May 2020 and i also returned the equipment. Fios charged me $79 in June which has been paid from my account. Now after two months of cancellation Fios is still sending me bill every month. Kindly refund my June amount and stop sending me further bills. 

The fios connection was in my apartment.

Kindly get this issue resolved at the earliest

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Re: Billing
LawrenceC
Community Manager
Community Manager
‎07-23-2020 08:41 AM

Hi Engel,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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