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Bonus Reward Visa Card Never Received

I spoke with a customer service September in regards to create a account and begin a service with Verizon FIOS. After we close the deal, the associate promise me that I would be sent a $300.00 Visa gift card within 30 days of our correspondence. It is now the begin of Dezember and all I get when I check the status of the promised card is "sended" but one month (11/01/2019) ago through USPS. After reading some posts on this board I'm feeling that the offer is **bleep** and my card will never be sent. I'm very disappointed. This is unacceptable.

Re: Bonus Reward Visa Card Never Received
Hi Winter95,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.