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Box exchange rant

  One of my two set top boxes is dead. I know this, because it’s been throwing up error messages, and is now non-responsive. Switched locations, yup, definitely the box. No trouble, I’ve been a fios customer from the beginning, so I’ll just get an exchange.

  Online? Nope. Fios app? Nope. Text? Nope. “Funny, that one. Just a loop of accept these terms? I type ok. Accept these terms? Ok..over and over. Phone call? Forget it.

  Why should it be so hard to exchange a set top box, which is obviously toast? 2020 has changed our priorities. COVID, a cancer diagnosis, etc etc. I think it’s time to chuck the things that make us frustrated, that shouldn’t. Fios might be a good place to start.

 End of rant, 


 Ian A

Re: Box exchange rant
Community Manager
Community Manager

Hi IanE31,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.