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Bundle Credit is not credited to my bill
Balalaika
Newbie

I have the bundle credit of $5 that is noted on my account till October 2015. For some reason it is not reflected on the bill. I have to call/chat every month with the customer service and ask them for my bill adjustment...very time consuming (you have to hear a long sales pitch all the time)... Every time I call/chat the customer service representative promises me to fix this issue permanently but it never happened. Lately I don't see any adjustment even made to my account after my call. That is a frustrating customer experience {edited for privacy}.

Is any way to fix the issue permanently? 

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Re: Bundle Credit is not credited to my bill
LawrenceC
Community Manager
Community Manager

Hi Balalaika,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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