Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I renewed my agreement in JUNE for the bundle price of 124.99 price, it states in my services I have the 124.99 bundle price but I am being billed 134.99 price each month ,, I have called THREE TIMES and have beem told each time it will be corrected and it STILL has NOT been corrected.
ANY SUGGESTIONS!!!! ????
I've got the same issue for different prices. I renewed my agreement in June 2014, for a bundle price of $99.99. Its supposed to start in August. Instead of being billed $99.99 I am being billed $134...
Contact your state's public utilities commision. According to the rules items like thins must be addresses. Also, check to see if the difference is taxes, etc.
DarkManxlf4, have you called the billing department and asked for an explanation?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Until THIS forum, I have called 3 times, been on the chat once, each effort cost me
about 30 minutes to a hour each time ( wait time and actual talking to a rep) on the Bundle Billing Issue
NOW as instructed by the moderator on THIS forum, I am giving the private board a go ...
lets see the total time on THAT before resolution ....