CAN'T PAY MY BILL ON-LINEI

[1BigFrog]

I've tried repeatedly to pay my bill on-ine, but the website is messed up.  NEED TO FIX IT!!!

[juno3]

I've tried for ever and it keeps saying $0.00 I called and they say $70.00 but I have no way of paying it and when I call they can't tell me what to do!!!!

[LawrenceC]

Hi juno,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

[Heff2]

What was the resolution of this? It's an issue for me today. Billing says it's a Tech Support issue. Tech Support says it's an E-Center issue. E-Center says it's a Billing issue. I have had emails that say this -- 'We have been advised by our Website Development Team that the problems causing your issue have been resolved' but I just email back with a rebuttle. A Supervisor named Elizabeth is looking into this but I'd be good if I can get back with her about how your issue was resolved. Thanks!!!  -Aaron H

[LawrenceC]

Hi Heff,

Please let us know the status of your situation after you hear back from Elizabeth if you need any additional assistance at that point.