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CAN'T SEE EVERYTHING ON MY ACCOUNT PAGE
jbren
Enthusiast - Level 3
‎08-03-2019 03:12 AM

It has been over a week since I called Verizon to tell them the only thing I can see under 'services' on my online account is TV. No Phone information. No internet information. Can't see call logs. It was SUPPOSED to be fixed by 7/28. That has come and gone and still no info or callback from Verizon.

I called again on Thursday and they told me that they were 'BUILDING ANOTHER PROFILE' for my account.  I asked for a callback and never got one.

Am very frustrated with the customer service received from this COMMUNICATIONS COMPANY which gives NO COMMUNICATION.

I want my account back.  What do I have to do to get this done in a timely fashion???

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Re: CAN'T SEE EVERYTHING ON MY ACCOUNT PAGE
LawrenceC
Community Manager
Community Manager
‎08-03-2019 08:16 AM

Hi jabrennan1016,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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