CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE

[zainab1]

EVERYTIME I LOGON IT KEEPS SAYING:

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience.

I CANT SEE MY BILL AMOUNT, THE DUE DATE, MY BILL DETAILS OR ANYTHING. I HAVE PAPERLESS BILLING SO THIS IS A HUGE PROBLEM. ITS BEEN LIKE THIS FOR WEEKS... I TRIED LIVE CHAT AND THATS ALSO DOWN.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[xoAnna]

I'm having the same exact issue whilst trying to view the bill for my internet.

Please advise.

Thanks.

[ElizabethS]

Hello xoAnna

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[User126]

I am very frustrated and angry right now with Verizon customer service.  I am having the same problem, but I have never been able to log in yet.  I am a new customer, registered with installation tech and since then can not log in.  Talked to 2 reps, waited over an hour on hold between transfers only to be told by both that they could not help me and I needed transferred again.  All i want to do is log into my account!!!!!!!!!!  I can't believe the terrible customer service!

[LawrenceC]

Hi User12,

Sorry you are having difficulty accessing your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[jennd378]

This issue has been going on for 2 months now!!! I'm unable to pay or see bill no matter what link I choose on the site. Any udate as to when it will be fixed? 😕

[ElizabethS]

Hello jennd378

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[kewood05]

This is absolutely absurd - I have the exact same message and there is NO way to contact verizon via phone regarding this matter. Terrible customer service and I absolutely plan on shopping around for other providers after this. Please advice ASAP.

[LawrenceC]

Hi kewood05,

Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.