I paid two collection debt accounts on 02/23/2017, and was told a letter will be sent to me on letterhead stating the accounts were paid and closed, as requested. I did not receive a letter in the mail, but I did receive an email stating the account was paid, but the email did not include the account number. My mortgage loan officer will not accept the email. They require a letter on Verizon's letterhead only!
I called Verizon Wireless three time trying to obtain a letter on letterhead, but to no avail. Why is it so difficult to get this document???
Hi LNSANDERS06,
These forums are dedicated to Residential products and services offered by Verizon.
Was this a Verizon Wireless account rather than a Verizon Residential account?
For help with Verizon Wireless issues, you would need to post your topic on the Verizon Wireless community.
Start a new topic or ask questions in the open forum.
