COLLECTION PAID AND GETTING THE RUN AROUNDS ON FORMAL DOCUMENTATION!!!

[LNSANDERS06]

I paid two collection debt accounts on 02/23/2017, and was told a letter will be sent to me on letterhead stating the accounts were paid and closed, as requested.  I did not receive a letter in the mail, but I did receive an email stating the account was paid, but the email did not include the account number.  My mortgage loan officer will not accept the email.  They require a letter on Verizon's letterhead only!

I called Verizon Wireless three time trying to obtain a letter on letterhead, but to no avail.  Why is it so difficult to get this document???

[LawrenceC]

Hi LNSANDERS06,

These forums are dedicated to Residential products and services offered by Verizon.

Was this a Verizon Wireless account rather than a Verizon Residential account?

For help with Verizon Wireless issues, you would need to post your topic on the Verizon Wireless community.