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I am livid right now!  I am having the worst customer service that I have ever experienced with any company.  My complaint is with the billing department.  Just today, I was on the line for over 2 hours and spoke to 4 different individuals, 2 of them supervisors.  The last supervisor in billing, Mr. Lopez, HUNG UP ON ME!  Now, I have been wasting even more of my time trying to call back in and due to "large call volume" I have been on hold over 15 minutes just trying to speak with someone. 

I moved into a new home on 10/14/13 and have never received a bill with a dollar amount.  The past bills I did recieve were incorrectly serviced as a double play, not a triple play as ordered in July and installed in October.  In October, I had a credit balance of $-281.  Then through November and December, a credit balance of $-8.07.  I have called numerous times since October and spoken with numerous customer service reps to have both my service corrected and find out when a payment was due after the credits.  (THE CREDITS VERIZON BILLING ISSUED!!)

I was finally able to get a knowledgeable customer service representative about 2 weeks ago, who actually follwed through on his promise to help correct the service error and reflect the correct services that were installed, a triple play.  A few days later, I receive a bill for $744 and was advised to not pay that amount because the system still had to make the internal changes to reflect the proper bill.  After having a credit through that point. 

I called 2 days ago and had a zero balance.

I checked my bill online today and have a $1022 balance.  Hence my 2 hour call and being hung up on by Mr. Lopez in billing.  STILL HAVE NO RESOLUTION!!!

And I have yet to reach someone again due to the call volume.

I REFUSE to pay this amount due to Verizon's error and just realizng their error after months of me calling to remedy the sitation. 

Community Manager
Community Manager

Hi jrose71,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep


We are glad you were able to get in contact with an elite rep to get this issue resolved. We have closed your private support case. Feel free to make a new post anytime you need our help.

- Jose_VZ