Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
The day after FIOS disconnection day; was moving day! The boxes are all packed, truck ready to start loading.
The FiOs equipment return box was recieved, 1 cable card, 1 fios router....all taken to the local UPS store, within blocks of my apartment. A picture of the equipment, (in the box) was taken, UPS gave me a receipt for shipping confirmation. Good to go. Life is good. The move is happening.
Out of the blue, 1&1/2 months later, I get an email notifciation. Verizon states, the cable card was not returned! WT!?
I don't understand how someone on their end doesn't "check-in" the equipment correctly - yet Verizon blames the customer.
The equipment had arrived on their "dock"; with someone signing for it. I am being billed for $107 for something I had no contorl over.
I see this type of activity all over the forums. Disgruntled!
Our apollogies as that should be an easy fix.
Would you mind sending us a private message so we can collect a few details and get this taken care of for you please?
Jess - Thanks for your response. I am glad to report that Verizon did do the right thing and resolved my situation. Perhaps it was something that could have been avoided, but I am happy that it was resolved.
Thanks for offering to help!