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Can't Call Verizon!!!! Problem with Payment Arrangement
FLFamily
Newbie

I have been trying to get ahold of someone since 6am (12/15/13)  and can't. I tried calling yesterday (12/14/14) MULTIPLE Times and the phone call never connected - Literally kept telling me no one was answering the call!!! I finally got ahold of someone via Live Chat and made a payment arrangement to pay $400 NEXT FRIDAY The 21st & $500 on the 28th!!!! I couldn't save the chat as I was on my cell phone and don't know how to take a screen shot.

Well TODAY I get a message (Text & Email) that my arrangement is for the 14th (Yesterday) & the 28th!!! PLEASE Help I can't have our services interrupted (Phone is needed for my husband's job). PLEASE PLEASE PLEASE Help!!!! I Still can't get ahold of anyone right now and need to ASAP.

This is REALLY Upsetting to me as until I have had pretty good Customer Service.

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Re: Can't Call Verizon!!!! Problem with Payment Arrangement
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Can't Call Verizon!!!! Problem with Payment Arrangement
Verizon_Support

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,

Mitchell

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