Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been a loyal customer to Verizon for 10 years. Within those 10 years I have had trouble with my home phone, including a technician coming out to review the landline wiring and not fixing the issue. Recently, I have tried calling customer service 4 times and also tried the chat option at least twice to cancel home phone service (~$30/ mo). The first two times the rep mentioned that they would send a confirmation letter to my address on file and not to continue to make payments but, blamed the "previous" mistake on the first rep. The third time they left me on hold for ~2hrs. The fourth time the agent claimed to have canceled the service but when I called back to verify the chat log mentioned that the call was disconnected and, in fact, the plan was still active. Now they are saying the service is "disconnected" due to non payment of $59 which I was under the impression the first time that my account was being disconnected.
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