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I am having the same issue as other posters. Whenever I click redeem on either the app or the website I get:
HTTP Status 500 - Filter execution threw an exception
type Exception report
message Filter execution threw an exception
description The server encountered an internal error that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Filter execution threw an exception
root cause
java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181) com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57) com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130) com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300) com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93) com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151) com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69) com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162) com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352) com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)
note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.
I tried to start a chat but they decided to close while I was waiting in line. Can you escalate my issue? Thanks.
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By the way, if you want to tell your engineers how to fix this...they need to reinstall tomcat. But I assume this is in place on purpose so people "choose" not to redeem their cards.
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Hi dadpunchers,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.