Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am having the same issue as other posters. Whenever I click redeem on either the app or the website I get:
HTTP Status 500 - Filter execution threw an exception
type Exception report
message Filter execution threw an exception
description The server encountered an internal error that prevented it from fulfilling this request.
javax.servlet.ServletException: Filter execution threw an exception
java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181) com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57) com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130) com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300) com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93) com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151) com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69) com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162) com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352) com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)
note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.
I tried to start a chat but they decided to close while I was waiting in line. Can you escalate my issue? Thanks.
By the way, if you want to tell your engineers how to fix this...they need to reinstall tomcat. But I assume this is in place on purpose so people "choose" not to redeem their cards.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.