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Can't View Service Offers or Change Services
GizzmoGadget
Newbie

Every time I try to view service offers or change services for Fios, I grant permission to access my account and then get the following error:

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.
1-800-VERIZON (1-800-837-4966)

This happens through both a Web browser and the Fios mobile app.  I tried calling the Local Business Office and the E Center.  The E Center needed to conduct further investigation and promised to call me back, but no one every did.  I have been trying to get this fixed for a few weeks and no one seems to be able to figure out what is wrong.  Can anyone help?

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Re: Can't View Service Offers or Change Services
LawrenceC
Community Manager
Community Manager

Hi GizzmoGadget,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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