Called Customer Service on 21 May to have service terminated. Returned all equipment via UPS. Received bill on 24 May for next months service. Called again on 26 May and Customer Service says account is still active even though agent read notes file saying service was to be terminated effective 21 May. Told agent I would not pay for service after 21 May -- no equipment and have moved. Promise of escalation and return phone call never happened.
Who do I call, because Customer Service can't figure the issue out?
Hi Dav31,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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