Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
i have had this high speed internet account for almost two years. Last month was the first time that I was unable to pay online. I have not changed my service in any way. When I called customer service, I was transferred to five different people before just deciding to print out my bill and mail it in. It's a month later and I'm still not able to pay online. I can't imagine that Verizon's entire online billing service has been on the fritz for two months, so something must be wrong with my account. Please advise.
This is the error I have gotten for two months: We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience.
Please try the following:
-clear your cache and close the browser, then open it again and try to access the bill
-if that does not work, try a second browser.
I tried both clearing my cache and using a different browser. Neither worked.
Thank you for trying those extra steps. Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.