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Can’t redeem $100 prepaid visa gift card welcome bonus

Hello, I have been unable to redeem the $100 Visa prepaid gift card which was part of the Verizon Fios sign up bonus. When I proceed to redeem it it says that I cannot redeem the gift card due to a past due balance; however, my monthly bill has been paid already. Also I am on auto bill pay. I don’t have a paste due balance yet can not redeem the gift card. 

This is the $100 prepaid visa gift card + the $200 Google/Nest credit deal and not the Black Friday related deal. 

Re: Can’t redeem $100 prepaid visa gift card welcome bonus
Community Manager
Community Manager

Hi DrywV,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.