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Can't redeem gift card


I am trying to redeem the gift card given to me via a promotion but I keep getting sent back to my login page, I can't seem to get an agent to help me either. 

Any info on what I am supposed to do? 

Tags (2)
Re: Can't redeem gift card
Community Manager
Community Manager

Hi obnoxiouspine,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.