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Can’t redeem the Amazon Echo 2nd generation

Got an email from Verizon on 12/13/2018 (after 31 day installed new Fios) to redeem the Amazon Echo (2nd generation) but the link to redeem never show up. Called, chat..... to them but they kept telling to call this and that numbers.... Was that just commercial?

Re: Can’t redeem the Amazon Echo 2nd generation
Community Manager
Community Manager

Hi RandyTran,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.