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Can't upload proof of residency

I'm trying to upload a proof of residency for the FIOS service, but nothing happens when I click on the save button. I've tried 3 different browsers and 2 PCs, but still nothing. It would be great if a Verizon agent could PM me. Thanks.

Re: Can't upload proof of residency
Community Manager
Community Manager

Hi esca120,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.