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Can't upload proof of residency

I'm trying to upload a proof of residency for the FIOS service, but nothing happens when I click on the save button. I've tried 3 different browsers and 2 PCs, but still nothing. It would be great if a Verizon agent could PM me. Thanks.

I search and see this problem too much, what verizon do that??????

Re: Can't upload proof of residency

Hi Bobhoang,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.