Can't view or pay bill online.

[Rabbiddog]

Hello,

As the title states. I can't see or pay my bill online. each time I try I recieve the following message.

"We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience."

Nothing has changed with my account, and it was fine last month. Seems I'm not the only one having this issue judging by previous posts. 

Thank you.

[LawrenceC]

Hi Rabbiddog,

Please try clearing your browser cookies and cache, or try another browser.  Let us know if the issue persists.

[Rabbiddog]

Already tried that. Three differenet browsers (IE, Firefox, Chrome) across three different computers (2 work, 1 home). The exact same thing each time.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.