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Can't view or upgrade services - "Please contact the Verizon Local Business Office"
vzmont
Newbie

My 2-year agreement expires in about a month and I'm trying to view my service options. But when I attemp to do so, I recieve the following message:

Please contact the Verizon Local Business Office
We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)

I have tried logging in via multiple devices and multiple browsers. I have repeatedly cleared my cache and cookies. Nothing works.

Any suggestions?

Thanks.

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Re: Can't view or upgrade services - "Please contact the Verizon Local Business Office"
LawrenceC
Community Manager
Community Manager

Hi vzmont,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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