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Cancel a payment currently showing "Success"
andersonj
Newbie
‎10-01-2017 06:58 PM

Hello, I made a payment arrangement for 09/29 and rescheduled it for financial reasons.  however the first arrangement for 9/29 is now showing as successful and the scheduled payment for 10/12 is still showing as well.  I need to cancel the 09/29 payment.  Please help.

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Re: Cancel a payment currently showing "Successful"
LawrenceC
Community Manager
Community Manager
‎10-01-2017 07:03 PM

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. You should contact customer service directly at 1-800-VERIZON.  For billing issues, please contact Verizon during normal business hours.

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Re: Cancel a payment currently showing "Successful"
andersonj
Newbie
‎10-01-2017 07:17 PM

When I call 1-800-VERIZON it asks for my wireless number yet I am only a FiOS customer.  Is there an actual contact number for FiOS Billiing?  This website just leads me to this forum that has not been helpful, a chat bot that suggests I can cancel my payment however I get "Failure! We are sorry we cannot process your request.  Please try again later"  

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