Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Last night I was reviewing my account and saw that I was offered 2 different upgrade deals since my contract was ending in a few weeks. The new plan I selected was $104. My old plan was $118. So I went ahead and filled out the information to save a few bucks. I get the confirmation email and realized with taxes, fees, etc., it was well over the amount of my previous plan; therefore, I wasn't interested. I immediately went to the live chat but was told the order couldn't be canceled and I'd have to call. I've chatted with 3 agents and made 1 phone call and have gotten nowhere. Now I'm locked into a 2-year contract I absolutely don't want with no way of getting help to get out of it. Why is there no cancellation button for such instances? I want my old plan back, and my old contract end date. I'm on a budget. The plan was rather deceiving as presenting as $104 but in the end not actually being a deal at all. The website states the amount given is an estimate of what to expect. The email comes for confirmation and I realized it was something I definitely made a mistake in getting.
Apparently, this is a common issue with lack of being able to cancel or getting help on chat or phone. I've been a loyal customer for many years. I don't appreciate receiving NO help when help is needed.